Shipping
Australia
Phillip & Lea has arrangements in place with Australia Post, StarTrack and TNT for domestic shipping. Shipping costs of both shippers are given during the checkout process. Orders that include long-handled tools will be shipped via StarTrack, irrespective of the shipper selected. As a consequence, orders that include long-handled tools cannot be shipped to a PO Box address. Moreover, express shipping is not available for orders that include long-handled tools.
The shipping cost is calculated based on the delivery address and the weight of the order (the greater of the cubic or actual weight).
A tracking email with the tracking details will be sent directly from the shipper. Please check your junk folder if the tracking email has not been received within 24 hours after receiving the Phillip & Lea dispatch email notification.
International
All orders are shipped from Australia.
Phillip & Lea has arrangements in place with DHL for international shipping. International orders cannot be shipped to a PO Box address. Shipping cost is given during the checkout process.
Long-handled tools greater than 120cm cannot be shipped internationally at this time.
The shipping cost is calculated based on the delivery address and the weight of the order (the greater of the cubic or actual weight).
A tracking email with the tracking details will be sent directly from DHL. Please check your junk folder if the tracking email has not been received within 24 hours after receiving the Phillip & Lea dispatch email notification.
Duties and taxes unpaid on international orders
International orders are exclusive of import taxes and duties that may be applicable in the jurisdiction which the delivery address resides. If applicable, the order’s receiver (the importer) will need to pay import taxes and duties.
DHL is responsible for collecting import taxes and duties on behalf of the appropriate authority in the jurisdiction which the delivery address resides. The DHL demand for any import taxes and duties will be sent to the email that has been supplied to Phillip & Lea during the checkout process. The demand will be triggered when the appropriate authority in the jurisdiction which the delivery address resides has calculated any applicable import taxes and duties. It is important to note that DHL cannot release the order until any import taxes and duties have been paid.